Last updated 8 October 2026
1. Tell us
Email complaints@airdvance.co.za or use the contact form and start your message with "Complaint". Include your name, cellphone number, loan or application reference and what you'd like us to do.
2. What happens next
- We acknowledge your complaint within 2 business days.
- We aim to resolve it within 15 business days and will tell you our outcome and reasons in writing.
- We won't take collection steps on an amount that is the subject of a genuine dispute while we investigate.
3. If you're not satisfied
- Credit Ombud — www.creditombud.org.za, 0861 662 837
- National Credit Regulator — www.ncr.org.za, 0860 627 627
- For privacy matters, the Information Regulator — www.inforegulator.org.za