Frequently asked questions

By debit order. We collect your first installment plus a once-off admin fee when you apply, then debit your account automatically every month for the rest of the term.

Once you've made every monthly payment, you can buy your device outright for a small buyout fee — as little as R1 on some plans. You'll see the exact amount on your dashboard and can pay it in one tap.

Your device will be locked until the payment is resolved. We do not automatically retry a failed debit order — you'll need to make a manual payment from your dashboard to unlock your device again.

Yes. Paying ahead simply moves you closer to your buyout sooner.

Your ID, address, employment details, and your bank account details for the debit order. The whole process, including your first payment, takes a few minutes.

Yes. We only ever store the last 4 digits of your account number, and your data is protected with row-level access controls — only you and authorised airdvance staff can see your information.